The length of repair varies depending on the damage present. Our team will do their best to estimate a completion date. Our top priority is making sure your vehicle is repaired to OEM standards with safety at the forefront. If additional time is needed to ensure the repair meets our quality standards, we will inform you promptly and explain the reason for the additional time.

Yes. We work directly with your insurance company to help streamline the repair process.

Deductible amounts and whether they apply depend on your insurance policy and the details of your claim. Once a claim is filed, your insurance provider will let you know if a deductible applies and what the amount will be. You can also find this information in your insurance policy documents. For questions about your deductible, please contact your insurance company directly.

Depending on your insurance policy, you may be eligible for a rental vehicle while your car is being repaired. If you are eligible, our collision center can help coordinate the rental on your behalf to make the process as smooth and convenient as possible.

Yes. Our CARSTAR Hamilton Gage and CARSTAR Niagara Falls locations are open on Saturdays from 8:00 AM to 12:00 PM. We are happy to schedule your vehicle drop-off or pickup during these hours if that is more convenient for you.

Yes. Customers can book an estimate appointment or drop by one of our locations.

Please bring your vehicle ownership and insurance slip.